We guarantee that in case of any problems, we will make every effort to find the best possible solution to these problems.

We would like to emphasize that the guarantees of sending and returning money are only valid in case of an error on our side or in the delivery service. The customer must provide a valid delivery address and make all possible attempts to receive the package.

Shipment or return will not be made for the following reasons:

  • The customer has provided incorrect delivery data;
  • The customer never met the courier who delivered the package;
  • The customer never tried to get to the nearest service point even after the courier notified him by leaving a note directly at the delivery address;
  • A client has bought medicines that he / she really does not need;
  • The buyer never followed the instructions for storing the product, so in the end he lost it.

We guarantee that we pay special attention to the safe storage of all your personal data, which complies with all international standards. All telephone conversations are recorded for quality control purposes, and our managers regularly listen to recordings of conversations to improve our level of service. We are working hard to improve our services for you and value your loyalty to us.